SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you make a purchase from our store, we collect personal details such as your name, address, and email address. Additionally, when you browse our store, we automatically receive your computer’s internet protocol (IP) address, which helps us learn about your browser and operating system.
If you opt-in for email marketing, with your permission, we may send you updates regarding our store, new products, and other relevant information.
SECTION 2 – CONSENT?
How do we obtain your consent?
When you provide us with personal information to complete a transaction, confirm your credit card, place an order, arrange a delivery, or return an item, we consider this as your consent for us to collect and use that information solely for those purposes. If we seek your personal details for any other reason, such as marketing, we will ask for your explicit consent or give you the option to decline.
“By using our website, you (the visitor) consent to the processing of your IP address by third parties, to determine your location for currency conversion purposes. You also consent to the storage of this currency in a session cookie on your browser (a temporary cookie removed when the browser is closed), ensuring that the selected currency remains consistent during your browsing experience.”
How can you withdraw your consent?
If you change your mind after opting in, you can withdraw your consent for us to contact you, or to continue collecting, using, or disclosing your information at any time by reaching us at: info@berosha.com OR +353 85 825 0290
SECTION 3 – DISCLOSURE?
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – WORDPRESS
Our store is hosted on wordpress, which provides the e-commerce platform allowing us to sell our products to you. Your data is stored through databases and application, safeguarded by a secure server behind a firewall.
Payment Processing
If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card information. This data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your payment transaction data is stored only for as long as necessary to complete the transaction. After the purchase is completed, your transaction information is deleted. Shopify adheres to PCI-DSS standards managed by the PCI Security Standards Council, which is supported by major payment brands such as Visa, Mastercard, American Express, and Discover. For more details, refer to Shopify’s Terms of Service and Privacy Statement.
SECTION 5 – THIRD-PARTY SERVICES
Our third-party service providers only collect, use, and disclose your information to the extent necessary to perform the services they offer to us. Certain providers, such as payment processors, have their own privacy policies regarding the information we share with them for your purchase transactions. We encourage you to review their privacy policies to understand how your data is handled. Keep in mind that third-party services may be based in jurisdictions different from yours or ours. Therefore, your personal information could be subject to the laws of the jurisdiction(s) in which the service provider operates. For instance, if you are in Canada and the payment processor is in the United States, your information may be subject to U.S. laws, including the Patriot Act. Once you leave our website or are directed to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Service.
SECTION 6 – SECURITY
We take reasonable measures and follow industry best practices to safeguard your personal information against loss, misuse, access, disclosure, alteration, or destruction. If you provide us with your credit card details, this information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. While no method of internet transmission or electronic storage is completely secure, we comply with all PCI-DSS requirements and implement additional industry-standard security protocols.
SECTION 7 – COOKIES
We use the following cookies to enhance your browsing experience. Here’s a list so you can choose whether to opt-out or not:
- _session_id: A unique token stored temporarily to track your session (referrer, landing page, etc.).
- cart: Stores details of your cart for 2 weeks.
- _secure_session_id: A unique session token.
- storefront_digest: Unique token, valid indefinitely if the shop is password-protected, used to determine if a visitor has access.
SECTION 8 – AGE OF CONSENT
By using our site, you confirm that you are at least the legal age of majority in your jurisdiction or that you are the age of majority and have given us consent to allow any minor dependents under your care to use this site.
PRICE & CONTENT INFORMATION
While we make every effort to provide accurate pricing and product information, occasional errors may occur. We reserve the right to cancel or refuse any orders made for items with incorrect prices or descriptions. In such instances, we will contact the customer for further instructions and may cancel the order at our discretion.
ORDER ACCEPTANCE
We reserve the right to reject or cancel any order for various reasons, including quantity limitations, inaccuracies in product details or pricing, or concerns flagged by our fraud and credit verification department. Additional verification may be required before confirming an order. If we cancel an order, we will inform you promptly.
DELIVERY CHARGES
International shipping charges are calculated based on the destination and weight of the package. Customs duties and taxes are not included in the product price and must be paid to the courier at the time of delivery.
CARE INSTRUCTIONS
All our garments are designed to be dry clean only. We strongly recommend following the provided care instructions to maintain the quality and longevity of the pieces. We will not be responsible for any damage caused by washing, machine washing, or cleaning methods other than dry cleaning.
PRIVACY
Your privacy matters to us. Any personal information shared with us through the website will be handled in accordance with our privacy policy.
ACCEPTABLE USE
We aim to foster a positive, secure, and valuable environment for all users. When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Infringe on the intellectual property, privacy, or legal rights of others.
- Post or share illegal, harmful, abusive, obscene, offensive, or discriminatory content.
- Send unsolicited or unauthorized advertisements or commercial messages (spam).
- Engage in data scraping, harvesting, or use of software designed to collect data from our site.
- Introduce viruses or other harmful computer code.
- Attempt to reverse-engineer, decompile, or disassemble any of the website’s software or underlying code.
- Assist or encourage any third party to engage in the above prohibited activities.
GOVERNING LAW
These terms and conditions are governed by the laws of the Republic of Ireland. You agree that any disputes will be resolved under the exclusive jurisdiction of the courts in Ireland.
DISCLAIMER
We make every effort to ensure that the colors displayed on our website accurately represent the actual colors of our garments. However, due to variations in fabric dyes, lighting during photography, and display settings on monitors, slight differences in color may occur.
CANCELLATION POLICY
Eligibility for Cancellation
Cancellation requests can be made within 24 hours of placing your order. After this period, cancellations will not be accepted. Once an order has been processed or shipped, cancellation is no longer possible. Customers are responsible for any costs associated with orders that cannot be canceled.
Cancellation Timeframe
Cancellation requests must be made within 24 hours of order placement. Any cancellation requests outside of this timeframe will not be entertained. To cancel your order, please contact our customer service team promptly.
Refund Process
If a cancellation is approved, the refund will be issued in the form of store credit equal to the value of the canceled order. This store’s credit must be used within 1 month from the date of issuance. Refund processing may take 7-14 business days from the date of cancellation approval.
Exceptions to Cancellation
The following items are non-cancellable and non-refundable:
- Final sale items marked as non-returnable or non-refundable.
- Personalized or custom-made products where production has already begun.
Cancellation Procedure
To initiate a cancellation request, customers must contact our customer support team at info@berosha.com. Please provide the order number and the reason for cancellation when making your request.
Cancellation Confirmation
Upon cancellation, customers will receive a confirmation notification via email and/or SMS to their registered contact details. This will confirm the status of the cancellation.
Customer Responsibility
Customers are responsible for providing accurate order details and ensuring that cancellation requests are made within the designated timeframe. Berosha is responsible for processing cancellations and issuing refunds according to this policy.
Policy Updates
Any changes or updates to our cancellation policy will be communicated to customers via email and posted on our website. We encourage you to review the cancellation policy periodically for any revisions.
GOODS/SERVICES NOT RECEIVED
Definition:
A ‘Goods and Services Not Received’ situation refers to circumstances where a customer does not receive the ordered goods or services within the expected timeframe or as described in the purchase agreement. This can include instances such as failed delivery attempts or non-receipt of goods despite successful delivery confirmation.
Eligibility:
This policy applies to all orders placed with us. Any customer who makes a purchase is eligible for this policy regarding ‘Goods and Services Not Received’ situations.
Delivery Address and Confirmation:
Goods will be dispatched to the shipping address provided by the customer during the order placement process. Our delivery process is contactless, and we do not provide a physical sign-off as proof of delivery. However, proof of delivery is provided by our third-party delivery partner. This proof of delivery includes the sender and receiver details. In case of any dispute, we will provide this proof of delivery as evidence.
Confirmation of Delivery:
We will issue a tracking number for your parcel, which serves as confirmation that the goods have been dispatched to the provided shipping address.
Timeframe:
Customers must report a ‘Goods and Services Not Received’ issue within 7 working days from the expected delivery date. Working days exclude weekends and public holidays.
Reporting:
To report a ‘Goods and Services Not Received’ issue, customers must contact our customer service team via email at info@berosha.com.
Missing Delivery Disputes:
We follow rigorous processes to ensure that goods are not missed during the shipping process. Our commitment to customer satisfaction extends to assisting customers in locating their missing items should such a situation arise. However, by accepting these terms, the cardholder absolves the merchant from responsibility for missing deliveries. The tracking number serves as evidence of dispatch, and no credit card dispute can be raised for a missing delivery. In case of non-receipt or delivery-related issues, please contact the designated courier company responsible for the delivery of your order.
Contactless Delivery:
Our delivery process is designed to be contactless, prioritizing the safety and convenience of our customers. The absence of a physical sign-off does not diminish the validity of the delivery process, as the tracking number serves as a digital confirmation.
Customer Responsibility:
It is the customer’s responsibility to ensure the accuracy of the shipping address provided during order placement. By accepting these terms, the cardholder acknowledges and agrees to promptly communicate any discrepancies or issues related to the delivery directly to the courier company, absolving the merchant from liability.
Investigation:
Upon reporting a ‘Goods and Services Not Received’ issue, customers must contact our customer service team with the order number, a description of the issue, and any relevant documentation such as tracking numbers or delivery confirmations. Our team will internally review the provided information, maintain clear communication with the customer, and take appropriate action. We will communicate the outcome of the investigation and strive to ensure customer satisfaction.
Further Assistance:
For any additional assistance regarding your delivery, please contact our customer service team at info@berosha.com.