1.1 Dispatch and Delivery Timeline:
We partner with third-party logistics service providers to handle shipping and delivery. Our products are predominantly made to order; therefore, the delivery time for each product may vary. If you have any specific queries concerning order delivery time, please contact our team via email at info@berosha.com.
Please note that the delivery timeline provided is subject to change due to unforeseeable circumstances and should be considered a general indication.
1.2 Information for Delivery
To ensure timely delivery, we collect specific information, including your name, shipping address, billing address, landmarks, contact details, etc. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to incorrect information.
1.3 Delivery Attempts
After the initial delivery attempt, we will contact the cardholder via their registered email address or phone number. If the cardholder allows for a second attempt, additional charges may apply for subsequent attempts.
1.4 Delay in Delivery
Although we strive for punctual delivery, delays can arise due to logistical challenges, weather conditions, political disruptions, or unforeseen circumstances. We are committed to keeping you well informed about any delays and the anticipated next delivery date. All communications regarding delays will be documented on the appropriate channel, ensuring you are aware of these communications. In the event of any disputes, these communications can serve as evidence.
1.5 Actions of Delivery Personnel
We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes between you and delivery personnel must be resolved independently.
1.6 Tracking Information
After your order is processed, you will receive a unique tracking ID for real time monitoring of your order. The tracking ID will be sent to you via SMS on your registered phone number and/or email on your registered email address. Additionally, if you communicate with us through other channels, such as WhatsApp or social media, we can provide the tracking ID upon request on those channels. Please note that while we make reasonable efforts, tracking information may experience time lags or encounter technical difficulties beyond our control.
1.7 Delivery Charges – International
International delivery charges at Berosha are calculated based on the destination and weight of your shipment, ensuring transparency in your shipping costs. Please note that the initial purchase price and the overall shipping cost during checkout do not include duties and taxes. These additional fees, such as customs duties, import taxes, and other levies imposed by the destination country, are separate and the responsibility of the customer. These fees, if applicable, will be collected by the relevant authorities at the time of delivery.
1.8 Customer Responsibility for Customs Clearance and Delays
Customers are responsible for any merchandise held by the customs agency of their country. While we make every effort to ensure smooth customs clearance, it is the customer’s responsibility to comply with customs regulations and provide any necessary documentation required for clearance. Any charges, fines, or delays due to customs processing are the sole responsibility of the customer and will not be covered by Berosha.